Real questions.
Real answers.

The basics

• 01How does Capta work?
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  You forward your existing number to the dedicated Twilio line we provision for your business. Every call routes to Maria, who answers in English or Spanish based on the caller's first word, takes the details, books into your calendar, and texts you a one-tap job card the second the call ends.
• 02Do I have to port my number?
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• 03What does Capta sound like?
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• 04How long does setup take?
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Pricing + billing

• 01Is the 14-day trial actually free?
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  Yes. Card on file, but no charge for 14 days. Cancel by texting the word cancel to the number we give you. You keep any leads Capta booked.
• 02Is there a per-minute charge?
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• 03What if I have multiple locations?
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• 04Do you offer refunds after the trial?
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What Capta can do

• 01Can Capta book into my calendar?
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  Yes. We connect Google Calendar during setup. Capta sees real-time availability and never double-books. Outlook support is on the roadmap.
• 02Can Capta handle emergencies?
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• 03Can Capta send estimates?
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• 04Will Capta transfer calls to me?
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• 05Can I text Capta to run the office?
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Spanish + bilingual

• 01How does Capta switch languages?
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  Capta detects the caller's language on their very first word and responds in kind. Same phone number. No separate line, no menu, no press-1-for-English.
• 02Does Capta speak Mexican Spanish or South American?
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• 03Do Spanish calls get the same features?
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Data + privacy

• 01Who owns the call data?
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  You do. Every recording, transcript, lead record, customer note — yours to export at any time. We use the data to run your business only; we do not train on your calls.
• 02Is the service TCPA-compliant?
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• 03What about HIPAA?
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